:: Do you have a Warranty?
Yes, we have a warranty on all our goods reading as follows.
Limited warranty varies from item to item, please refer to the hang tag on each product.
Travelers club luggage will guarantee this merchandise from date of purchase against any defects in the material or workmanship under warranty.
Please arrange at your expense to reurn the product directly yo our warehouse on customers' own expense for return, shipping & handling and your dated proof
of purchase. We will repair or replace within 30 days upon reciept. this
warranty does not cover accidental damage, improper handling (as with
airlines), unauthorised repair attempts and specifically excludes claims
for indirect, incidental, or consequential damages. This warranty gives
you specific legal rights, and you may also have other rights, which vary
from state to state.Travelers Club preserves the right for repair & replacement services.
:: What is your return policy?
We charge 15% restocking fee, please contact our customer service department for detailed information regarding returned goods.
:: What kind of material do you use?
We use a variety of materials in our products. We use polyester of different denier, vytech material, vinyl, pvc, various fabrics and our latest addition of E.V.A. The material used in each product is detailed in the bottom left of the product page under Object Specifications
:: I am having problems with my combination lock, can you help me?
I forgot the combination to my lock, is their
any way I can reset it?
Yes, we can send you out a tool key, which enables you to change the lock
combination. Contact the customer service department for more information.
* My lock used to work with my combination but has recently stopped working.
Why is this, and can it be fixed or replaced?
Yes, we can send you out a tool key, which enables you to change the lock
combination or we can send a replacement lock if required. Contact the
customer service department for more information.
:: What do I need to send in with my mail in rebate?
All we need, is the tag to be filled out with the information indicated, a money order for the required amount and the tag from the actual product itself. No reciept is required.
:: The expiration date has expired on my mail in rebate, can I still send it in?
Yes, disregard the expiration date and send it in as usual.
:: What is a flex-file?
Flex-file is the system innovated and patented by travelers club luggage as a means to holding and organizing your files in a conscise, quick and easy to use manner while travelling. USA Patent # 6,129,254 the flex file is an interior built-in flexible file folder with multiple compartment folders of graduated heights to keep all your important documents organized and visible. Its sturdyconstruction and clever design ensures that it folds flat against the back wall when not in use
