Q: What are the warranty requirements?
A: Mail the following required information to: PLEASE DO NOT MAIL IN YOUR LUGGAGE
Travelers Club Luggage, Inc.
14750 Alondra Blvd.
La Mirada, CA 90638
1. Instead of mailing in the bag. Please cut out about 2”x2” from the front of the bag containing our logo. Please send logo with other documents requested below.
2. Proof of Purchase: Please send Copy of your receipt or debit/credit card statement. If you cannot locate a copy of either of the documents contact our customer service department for additional instructions.
3. Letter stating your full name, physical address (PO Box not accepted), item number, color, phone number and email address.
4. In order for us to process your request, we must receive your money order or check in the amount of $15.00 (fifteen) to cover shipping and handling expenses. Please make shipping payment out to Travelers Club Luggage. (Do not forget to endorse your Money order or Check)
Once we receive above information from you we will be able to proceed with the replacement. Feel free to contact our customer service department at (800) 368.2582 Ext. 100 for any further assistance.
Q: What items are covered under the warranty?
A: All of our items comes with a written warranty. Depending on the item you purchase the warranty varies from 2 to 10 years
Q: How can I identify my item number?
A: Please visit our website at www.travelersclub.com. If you still cannot identify your item, it may be because it is discontinued. Please call (800) 368.2582 Ext. 100 for further assistance.
Q: Are discontinued items covered under the warranty?
A: Depends. As long as you can satisfy the warranty requirements, your item will be covered.
Q: Do you offer repairs?
A: Travelers Club does not offer repairs, but we do offer replacements. Please read the warranty requirements.
Q: My luggage set came with a bonus lock. Do you have warranty on that?
A: Yes. We can ship out a new lock once you provide a copy of the receipt and shipping & handling fee. Please call customer service for more details at (800) 368.2582 Ext. 100.
MAINTENANCE
Q: How do I clean my luggage?
A: We first recommend vacuuming the empty luggage, including pockets, for any loose, unwanted particles. Then, for non-leather soft-sided suitcases, use a non-abrasive damp cloth with an all-purpose cleaner or mild soap to scrub gently. Use a moist cloth to remove any soap residue. Do not soak the baggage. For odor reduction, let the item dry under the sun. This method can also apply to duffels made of polyester or nylon.
For leather bags, always avoid soaking the material. Rub gently with a damp cloth with a mild, moisturizing soap such as Dove. Rinse with a dry towel.
For hard-sided suitcases, simply spray small areas of the bag with an all-purpose cleaner or a mild spray and wipe it off with a cloth. Don’t forget to remove any residue with a dry towel.
For handles and wheels, wipe away stains with a damp cloth with soap. Rinse with a dry towel.
Q: How can I maintain my luggage for future use?
A: After usage, empty the luggage and be sure to immediately clean it. Typically, a luggage’s primary purpose is to transport clothes as well as lightweight accessories such as books, laptops, and toiletry kits. We recommend not using a luggage outside its intended function.
Properly storing any luggage after a trip can prevent odor, mold, a defect, cracks, uselessness, etc. When not using a luggage, we recommend placing it in an enclosed, dry environment such as under a bed or inside a closet.
ETC
Q: What kind of material do you use?
A: We use a variety of materials in our products. We use polyester of different denier, vytech material, vinyl, pvc, various fabrics and our E.V.A. The material used in each product is detailed in the individual product pages.
Q: I am having problems with my combination lock, can you help me?
A: Yes, we can send you out a tool key, which enables you to change the lock combination. Contact the customer service department for more information.
Q: What is a flex-file?
A: Flex-file is the system innovated and patented by Travelers Club Luggage as a means to holding and organizing your files in a concise, quick and easy to use manner while travelling. USA Patent #6129254 the flex file is an interior built-in flexible file folder with multiple compartment folders of graduated heights to keep all your important documents organized and visible. Its sturdy construction and clever design ensures that it folds flat against the back wall when not in use.
Q: What is E.V.A.?
A: Expanded Vinyl Acetate. E.V.A. is a cross-linked vinyl-based material.
It is used for its cushioning qualities and has an extremely wide range of applications due to its inherent strength and lightweight character.
The unique features of this material work extremely well in luggage styling, as it is both flexible and lightweight and resists damage through its cushioning quality.
E.V.A. is strong, durable, protective, firm & flexible at the same time, lightweight, and water resistant. E.V.A. is the material used widely in cross training tennis shoes
Q: What is so special about the E.V.A.?
A: Introduced in 2002, this revolutionary material in our luggage was a huge success, garnering overwhelming response from our customers.
Since then, Travelers Club changed the majority of its luggage to E.V.A. These products are superior in quality, yet are offered at a competitive price.
Some additional features to our collections include, but not limited to: 1200 – 1800 Denier polyester, inline blade-style wheels on rolling pieces, fully lined interior, and expandability for rolling verticals.
