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2. Can I order online?

Yes, simply click on the link order form at the bottom of the product page you wish to order.

3. What methods of payment does travelers club accept?

Please note, we only sell to retailers. We do not deal directly with consumers. At Travelers club luggage we accept all major credit cards, checks, cash or money order with several options for payment.

Net 30/ 60/ 90 day payment
This option allows the buyer to pay either 30, 60, or 90 days after delivery of the product. The length of time allowed corresponds directly with your credit rating.
Advance payment
This method of payment is fairly self explanitory, the consumer pays in full for the merchandise prior to delivery.
C.O.D.
Again, this is self explanitory. On delivery of the merchandise, payment must be made in full to the shipper. If payment is not recieved at that time the shipper will take the merchandise back and charge consumer for the cost of shipping.

4. How can I apply for credit?

To apply for credit at travelers club you must contact the sales department and provide them with the following information.

Credit history
Business references
Bank references

5. How fast do you ship?

After the order is placed the lead time on shipping is two - seven days

6. Do you have a Warranty?

Yes, we have a warranty on all our goods reading as follows.

2 Year Limited Warranty
Travelers club luggage will guarantee this merchandise for a full two years from date of purchase against any defects in the material or workmanship. Please arrange at your expense to reurn the product directly yo our warehouse along with $10.00 for return shipping & handling and your dated proof of purchase. We will repair or replace within 30 days upon reciept. this warranty does not cover accidental damage, improper handling (as with airlines), unauthorised repair attempts and specifically excludes claims for indirect, incidental, or consequential damages. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

7. What is your return policy?

We charge 15% restocking fee, please contact our customer service department for detailed information regarding returned goods.

8. What kind of material do you use?

We use a variety of materials in our products. We use polyester of different denier, vytech material, vinyl, pvc, various fabrics and our latest addition of E.V.A. The material used in each product is detailed in the bottom left of the product page under Object Specifications

9. I am having problems with my combination lock, can you help me?

I forgot the combination to my lock, is their any way I can reset it?
Yes, we can send you out a tool key, which enables you to change the lock combination. Contact the customer service department for more information.

My lock used to work with my combination but has recently stopped working. Why is this, and can it be fixed or replaced?
Yes, we can send you out a tool key, which enables you to change the lock combination or we can send a replacement lock if required. Contact the customer service department for more information.

10. What do I need to send in with my mail in rebate?

All we need, is the tag to be filled out with the information indicated, a money order for the required amount and the tag from the actual product itself. No reciept is required.

11. The expiration date has expired on my mail in rebate, can I still send it in?

Yes, disregard the expiration date and send it in as usual.

14. What is a flex-file?

Flex-file is the system innovated and patented by travelers club luggage as a means to holding and organizing your files in a conscise, quick and easy to use manner while travelling. USA Patent # 6,129,254 the flex file is an interior built-in flexible file folder with multiple compartment folders of graduated heights to keep all your important documents organized and visible. Its sturdyconstruction and clever design ensures that it folds flat against the back wall when not in use